How we work

We strive to meet the needs of our customers and provide you with quick and timely service.
  • 1

    Plan Appointment

    Make an appointment with our tech guy via our online planner, send us an email or give us a call. Facebook Messenger, Whatsapp or Line are also fine: +66 922 540 866

    Make Appointment
  • 2

    Item collection

    Deliver the defect Mac yourself or let us pick it up for free with our Pickup/Return service. It's totally free unless we cannot repair your Mac then we only charge cost price for shipping.

  • 3

    Repair service

    Before repairing we will let you know the exact cost. If agreed we try to fix it ASAP. If we cannot repair it, there is NO charge so you can be very sure we always try our very best!

  • 4


    After receiving our repair confirmation per email you can choose to pickup the Mac yourself, or let us deliver it to anywhere in Thailand. We give a minimum of 3 month.

Frequently Asked Questions

Below you will find the answers to the questions that are asked frequently by our clients.

1. How long does a MacBook repair take on average?

For MacBook and iMAC part replacements, upgrades and liquid damage cleaning the average repair time is 1-3 hours. For logic board repairs it can be anywhere from 1 day to 3 weeks, or more if you want us to keep trying. Since we have a no fix no pay policy, the difficult repairs go to the bottom of the pile and the easy ones come first. Since we do not charge an hourly rate we cannot keep trying for days to fix one mac, we will try it again when it is not so busy and thus sometimes we need more time to fix it then someone who charges per hour. If you cannot wait, let us know a day ahead and pick it up anytime.

Again, no fix, no pay.

2. Do you offer any type of warranty on your repairs?

We offer a minimum of 3 month warranty on our board level repairs. Some other items have longer warranty like i.e. hard drives come with a 5 year warranty.

3. Will I lose the information on my device?

We strongly advise you to always have a recent backup from your device. For some repairs we will have to restore your device and data might be lost. Therefore, make sure to always backup your device, an accident can happen any moment! We are never responsible for your data loss.

4. Do I need to make an appointment?

Although you can walk in anytime, it is always better to make an appointment in advance so we are sure to have enough time reserved for you. You can plan an appointment with our online planner HERE or just give us a call at: +66922540866.

5. Can you fix water damage?

If you have switched off your device immediately and not tried to charge or turn on while wet, there is a good chance your device can be fixed by only cleaning. If some IC are short circuited we might need to perform a logicboard repair instead. Our liquid damage repair success rate is about 80%. We warrant all liquid damaged repaired devices for 3 month!

6. Do you offer a free pickup/return service?

Yes, we offer a free pickup/return service in all of Thailand. We use Kerry Logistics and/or Skootar for that. Our pickup/return service does have some conditions:
– You are responsible for properly packing the product, in a double layered box with bubble foam
– Pickup/Return is only free if we repair your item. In case we cannot repair it, we will charge the delivery cost, usually between 300-500THB. If you decide not to repair it we will also charge the shipping cost
– We do not pickup iMAC’s, these will have to be delivered in person. Their large size makes it too risky to ship them.
– We are not responsible for the time/planning of the pickup and have no control over Kerry Logistics/Skootars pickup schedule.
– Battery replacements are not eligible for free pickup/return.
– Kerry Logistics/Skootar will call you before they pick up the item. Please make sure your phone number is available.

7. Can I park at Fico Place?

  • Yes parking for Fico customers is available free of charge for 3 hours at The Pullman Hotel right beside Fico. Please notify the guard you are visiting Fico and they will give you a parking ticket. Bring that to our office and we can stamp it for you.

8. Do you use original Apple parts?

  • We use “original” parts, as long as they are available. We also use quality non original parts. Apple does not manufacture anything, i.e the display are from Samsung, Sharp or LG. We can buy these display, in that case they are not “apple original” but still provide the same quality, at lower cost. Rest assure all parts we use are of high quality and backed up with a minimum of 3 month warranty.

9. What are your Terms & conditions?

– We do not guarantee the waterproofness of phones after a repair is done
– Dr. Smartphone/Macbook is not responsible for data loss, make sure your device is backed up before sending it in for repair
– Dr. Smartphone/Macbook is not responsible for the loss of accessories. (Please remove all accessories like cases and memory cards from your device and take them with you)
– My device is out of official warranty and I understand that a successful repair cannot be guaranteed and my device might stop working during a repair attempt by Dr. Smartphone/DrMacBook. I will not held Dr. Smartphone/MacBook liable if I receive my device back in a non working state or in a state different then I supplied it to them.
– I will pick up the device within 1 month after i receive a notification the repair is done or cannot be repaired, or Dr. Smartphone/MacBook has the right to sell my device to recover the cost. If I cannot make it ontime I will notify Dr. Smartphone/Dr. MacBook. Devices that are not picked up within 12 month will be disposed.

Terms & Conditions Post Device Repair:
– Dr. Smartphone/Macbook warrants all repaired parts for a minimum of 3 Month unless notified otherwise
– Dr. Smartphone/Macbook only warrants replaced parts and work done. Problems occurring within the warranty period outside the scope of the repair are not covered
– Dr. Smartphone/Macbook warrants liquid damage cleaning/repairs only for the value of the work done and parts replaced
– Customer agrees the device is delivered back in good working condition. Please test all functions before taking it back. Non functioning parts that have not been replaced/repaired by Dr. Smartphone/Dr. MacBook are not covered by warranty.

Client reviews

We always strive to deliver the best possible service to our clients. Check out some love we got from Google Reviews! Yes, these are real ones, search for 'Dr. MacBook Thailand reviews' in Google and you can see more customer experiences.
Juergen Graf

Best place to repair in Bangkok! I was in three original Apple Mac repair stores before, they couldn’t solve my problem. Few hours over there and Problem was gone! Honest team and cheaper than apple. If you have any problems with Mac book or phone, go there!
Stephen G

Highly Recommend. Cannot say enough great things about the team @ Dr MacBook. Amazing attitude, superior & speedy service and complete attention to issues with both my MacBook and iPhone. Feel lucky to have found them.
Lucas King

I don’t often leave reviews for places, but this place was great. The service was helpful, friendly and fast. They replaced my MacBook battery for 3,990 and also did some other stuff for free including replacing the rubber feet.
Archit Sharma

Without blinking my eyes, this place is the best shop for all the people who are being duped by apple services. Apple services was charging me 13K for fixing my laptop by changing the motherboard. Here they did the repair in less than 3K. Don't hesitate even for a second.
Mathias Steinmacher

Very helpful, honest and fast Mac, laptop and smartphone repair. Nice staff, professional processes and system. I will come again here, when I need IT support in Bangkok.
Eric Hutchinson

The technicians at Dr. MacBook are beyond competent - they're experts. They brought my dead MacBook back to life for a reasonable price, and they included a warranty. Highly recommend if you have computer issues while you're in Bangkok.

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